Refund Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top-notch service so you will always be happy shopping with us!

Return Policy

GotchaCap will accept, for return or exchange, items that are purchased from our website within 30 days of the purchase under the following conditions:

• There are no visible signs of damage.
• All original packaging is intact.
• Any sign of damage will compromise the GotchaCap guarantee.

Item(s) cannot be returned or exchanged after 30 days of purchase.

Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns or exchanges, please contact hello@GotchaCap.com and provide your order number and reason for the return or exchange. Our team will handle your request based on the policies stated on this page.

Exchanges (if applicable)

For all returns or exchanges, please contact hello@GotchaCap.com and provide your order number and reason for the return or exchange. Our team will handle your request based on the policies stated on this page.

Return Shipping (if applicable)

You will be responsible for paying your own shipping costs when returning your item.

If you are shipping an item valued over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, along with the approval or rejection of your refund. If approved, your refund will be processed automatically and credited back to your original method of payment.

Late or Missing Refunds (if applicable)

There is often a processing period between financial institutions before a refund appears (typically 2–3 business days). If you still have not received your refund after this timeframe, please email us at hello@GotchaCap.com and allow us the opportunity to investigate the matter further.

Gifts

Follow the instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please submit a request to our support team at hello@GotchaCap.com.

If you do not report the damage within 48 hours of delivery, we may not be able to honor your claim. We use the timestamp information from the tracking link and delivery confirmation provided by the carrier when reviewing damage or return requests.

Feedback

We'd love to hear your feedback, questions, or concerns. Feel free to email us at hello@GotchaCap.com to let us know how we're doing. We take your feedback seriously and are always striving to improve.